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Your Message 1. Company name: 2. Branch/location: 3. User name: 4. Computer name/reference: 5. Date and time (if not now): 6. Describe what you were doing just before the problem arose: 7. Describe the nature of the problem: 8. If the computer seemed to be hanging/freezing, please give details: 9. What error message was displayed (if any): 10. Describe how the problem was resolved this time: 11. Were other users also affected at the same time? 12. Has this particular problem occurred only once, or multiple times / how much? 13. If this has happened multiple times, when did such behaviour start? 14. To which degree have you observed similar problems in other software than Eulogica? 15. Do you have any theory about what might cause the problem, or other comments?