Customer Service

We look at Eulogica as a partnership for the lifetime of the product, where we are on duty with help, advice and access to our latest developments.

Your staff can reach us by telephone, e-mail or facsimile to make any enquiry related to Eulogica, such as functionality, integration, configuration or upgrade.

If it is not possible to resolve the issue this way, we can travel to your location to assist you on-site.

If you wish, it may also be possible to set up a remote connection so that we can work on your computers from a distance. This is an invitation-only system – for your safety, you need to initiate this connection each time.

We also provide an advanced feature whereby technical problems can be reported through the Internet.

Contact Information
  • Address

    4th Floor, West End House
    11 Hills Place
    LONDON
    W1F 7SE

  • Telephone

    0845 3519 935

  • Fax

    0845 3519 936

  • Calls to 0845 numbers cost 5.8333 pence per minute (excl. VAT), plus your phone company's access charge.

  • E-mail for support/configuration issues

    support@eulogica.co.uk

  • E-mail for other enquiries

    enquiries@eulogica.co.uk

  • Web

    https://eulogica.com/en/

  • Alternate Telephone

    0345 3519 935

Eulogica documentation

The Eulogica funeral software comes with a printed manual of around 150 pages which explains most of the concepts and details that make up the system.

Please contact us if you require further copies of the manual, or feel free to download a copy right here:

110701-Eulogica-Manual.pdf 11.46 MB

More Eulogica Tips
You can easily print off an account summary for a client to show what they have paid or have outstanding.
To do this, first open the client contact file in one of these ways From an Invoice, click the Account button next
Eulogica has a useful way for you to send the same letter to a batch of contacts. This is called the Multiple Letter Wizard and can save a lot of time. One use for this could be to send all your clients of the last year a letter about a Christmas memorial service.
Each funeral record and each contact record can contain a list of events. You can use this list to track all your correspondence with members of the family, clients, ministers, etc. Read on to find out the ways this can be useful...