More features are being added to Eulogica all the time, and one we have introduced now in 2018 is a new Resource Management System (RMS). This addition to Eulogica makes it possible to keep track of vehicles, rooms, people and many other reusable items, from signs to stretchers.
In order to get value from such a system, correct configuration is essential. But even before that can be done, management will have to decide what resources will be managed by the system, and how to categorise them.
The cars available for funerals should probably be part of the system. Cars are big and expensive, so this is likely to be an easy decision. But what about other items, like the various equipment involved with transportation? And how about the people?
In larger companies, probably only a certain subset of the staff members will need careful managing by way of the RMS feature. It is probably not necessary to consider back-office staff who are not visible as part of funerals.
How about smaller items like, for example, wheelchairs, decorations or candle holders? Equipment for use in the cars or on the grave? Local traditions and business needs will determine what resources exist in the company, and to what degree they really need careful managing.
Eulogica RMS allows for managing every little item, from towels in the bathrooms to spare tires in the cars – but that does not mean it’s a good idea! A rule of thumb can be – if you already use a manual diary (or some sort of other software) to keep track of certain resources, you can now move this system into Eulogica.
Our proposal is to start light, and not try to manage many things by way of Eulogica RMS that were not previously managed in some way. The chances of success will be higher if the new RMS is introduced gradually to the business and, at least in the beginning, can just replace a well-established manual system.
Once such key decisions have been taken, Eulogica can be configured accordingly: Roles need establishing – like “drivers” and “viewing areas”, for example. Resource types need setting up, like “rooms” and “vehicles”, along with valid role/type combinations. The details will depend on the individual business, its needs and traditions.
Next, actual resources need specifying within each group – like “John” or “Mercedes 2”. Finally, valid resource/role combinations need defining, like “John can drive” and “Mercedes 2 is a hearse”.
One final step is critical: For Eulogica funeral services, default resource requirements need setting. For example, it can be specified that a type of transport would normally require a driver and a helper, as well as a car.
Of course, Eulogica support staff are ready to assist with the configuration. Once these preparations are done, the system is ready for use! Now it is possible – and easy – to pick the resources that will fill the requirements for each funeral.
It makes sense now to extend internal reports with details not only of what needs doing, but exactly what resources will be involved with doing it. The system will raise alarms in case of double-bookings, and graphical overviews are available for checking the availability of resources.
Management reports can of course also be crafted to show relevant overview information – like resource utilisation per week or month, total use of certain resources, and so on. Just let us know your documentation needs, and we will provide what is required.
Enjoy Eulogica RMS!